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Services

Integration services

U svrhu poboljšanja organizacijske komunikacije i poslovne efikasnosti, brojne tvrtke pod utjecaj promjena na tržištu donose odluku o implementaciji objedinjene tehnološke infrastrukture. Implementacija objedinjenih...

Monitoring

Maintenance

Support

Planning, design and development

Consulting

Project management

Implementation and installation

Team in STORM Computers has a large number of certified experts for various technologies and solutions of leading world producers - partners. Over 50 certifications are the result of the continuous investment in knowledge and experience...

System analysis

Before the introduction of new functionality of ICT architecture, it is necessary to perform a detailed analysis of the system, which is the starting base for quality and functional project...

Education

Within the company Storm Computers, education is focused on training users to work with the delivered solutions and introduction with integrated technology inside the solution. Education is conducted by specially prepared programs...

Integration services

In the purpose of improving organizational communication and business efficiency, many companies under the impact of changes on the market make decision to implement a unified IT infrastructure. Implementation of integrated ICT solutions involves the expertise, knowledge and experience in integrating complex solutions. Company STORM Computers is one of the leading providers in implementation and integration of information and communication architecture. Company’s’ solutions consolidate and optimize the information-communication environment, improve productivity and provide high safety standards for protection of data user.

To its customers, company offers a variety of integration services, from networking the converged voice, data and video systems to new networked applications, using the new technologies of leading world producers.

Monitoring

Company STORM Computers is focused on development and application of a remote control system and controlling of system parts which are crucial for the client's business. With a highly-automated system and visual and sound warning, users have the customer support available 24/7 via the Internet, e-mail or phone. NOC system of STORM Computers is a set of tools for monitoring and managing customer's IT infrastructure

NOC (Network Operating Center) monitoring center provides:

System monitoring over hardware and software with the aim in diagnostics of system processing and predictions of potential incidents (proactive monitoring system)
Reactive monitoring system includes corrective actions in case of outages or degradation of its components

Solution that company is implementing provides:

Management over communication devices in the network from a central location
Detailed log information about the system operational status
Proactive network monitoring and alerting in case of need
Reports (reporting)
Helpdesk

Maintenance

Beside the standard warranty terms that each device has when is purchased, servicing department offers users the option to extend warranty and technical support with guaranteed repair times. Also, the service provides, its own servicing and maintenance of equipment which guarantee the level of technical support to customers during repair or replacement of the device. All types of services and levels of support are adjustable to the needs of users and will be defined via separate agreement.

If the damage of the equipment (which includes PCs, printers and peripherals), service professionals are not able to resolve within 48 hours, users are provided with the replacement of adequate equipment until the final removal of the fault isn't over. In case of failure of active network equipment and servers, which service professionals are not able to resolve within 12 hours, users will be ensure by adequate equipment to eliminate the final failure.

Depending on the needs of users and type of equipment, it is possible to adapt technical maintenance services to the individual case and expand the level of technical support. Through the extension of terms, it is possible to arrange a 24/7 support, which ensures rapid elimination of failure.

Regardless of working hours, the fault is classified as follows:

Priority 1 (halt production for the user), provides a response within half an hour. In addition, every half an hour the flow of events is entered into CRM HELP DESK
Priority 2 (seriously undermined system), provides a response within half an hour
Priority 3 (a malfunction in the system, which does not distort production) is classified defect with a response within 24 hours
Priority 4 and 5 include fewer failures and user queries

With malfunction report on CRM HELP DESK, user gets a unique case number and at any time can get information about the status of repair or any other information about products and services.

Customer support allows users to use the service and the arrival of the technicians or engineers on the customer's location during the upgrade or replacement of equipment, during introduction of new components, installation, software solutions or other incidents and potential incidents that are not defined in maintenance contract.

Expertise of the employees and high technology allows the elimination of failure before the user's application. Alarms defined as "CRITICAL error" or "PREVENTION action" are automatically generated text report on the occurrence of the problem, which allows experts to eliminate the problems before they escalate to failure

All defective equipment will be repaired in company’s premises, unless the contract defines it differently. Servicing department has its own inventory with original spare parts which are updated on daily basis and serves to eliminate equipment failures during the warranty period or beyond. If department doesn’t possess the appropriate spare part on own stock, it can be ordered through authorized service channels.

Support

Company's services and technical support provide delivery, installation, maintenance, repair of personal computers - desktops and notebooks, workstations, printers and multifunctional devices, associated peripheral network equipment, servers and data storage devices, as well as the design and execution of entire projects and systems.

Servicing department provides services in eliminating the technical faults on equipment that may be caused by the defective components or inadequate control programs. Also it provides services for eliminating defects and deficiencies in the work of the operating systems and related software solutions.

Through its own offices and network of business partners, employees of servicing department are in the possibility to provide the highest quality and personalized service and technical support for a wide range of ICT equipment throughout the Croatia.

All employees within this department are certified by global producers, they have technical knowledge and experience in servicing and maintenance of computer and technical support. This ensures fast and high quality removal of all technical defects in the devices.

STORM Computers enables users to report incidents or requests for intervention:

Telephone number of CRM Help desk, weekdays 8:30 to 16:30, on +385 1 2352 200
Applications out of working time will be received by duty technician or engineer
Applications via e-mail: dutymanager@storm.hr

Planning, design and development

With employees expertise and continuous investment in certification and experience, also great importance in the business is a systematic approach and an awareness of solutions and services life cycle. During the design and development of solutions and services, company STORM Computers pays great attention on the size, distribution and technological requirements of the company.

Using the basic principles of the methodology for conducting life cycle, company STORM Computers provides customers with:

Conceptual solution architecture with clearly defined business case
Analysis of the current state, with the establishment of conditions necessary to implement the new solution
Design of solutions in line with business and technological needs
Integration of solutions without limiting components
Monitoring and network management
Adaptation of architecture, management and solution performance in order to maintain the business quality and a positive user experience

Consulting

Modern concepts of information systems integrate into themselves more and more criteria to encompass diverse aspects of the functionality of information technology. To help clients to notice and identify a set of criteria that are important to them, experts team in STORM Computers provides identification and deep analysis of these criteria and on that basis, proposes technically and economically acceptable solution tailored upon client's request.

Volume of consulting services is ranging from security aspects of information systems, business continuity, control over IT system performance, IT infrastructure optimization, design of new technological solutions and migration to new, more contemporary versions of existing technologies.

Own established IT service system of quality, within the ISO 20000-1 certified standard, is the best guarantee of competence and experience.

Project management

The success of ICT systems, solutions and services includes not only design and implementation but it is a proof that system will be able to process all the tasks. Information and communication project management have the aim to achieve business purposes thus within the financial and technical framework, using some technological solutions offer the customer an acceptable solution.

STORM Computers provides service control and management of various aspects of the entire project life cycle, from the phase of preparation, planning, design to implementation, optimization and maintenance. By that company guarantees high functionality of each part of the ICT systems and provides solutions to real business obstacles.

Implementation and installation

A large number of referent projects are confirmation of the staff expertise and guarantee that the project team will (in all phases of the installation) implement the full functionality of the solution, according to the highest professional standards.

Using the technology of global producers in various segments such as network communications, server solutions, data archiving, protection and security applications, provides countless opportunities during the development, integration and implementation of project solutions.

System analysis

Before the introduction of new functionality of ICT architecture, it is necessary to perform a detailed analysis of the system, which is the starting base for quality and functional project proposal. Due to the rapid development of technology, improving the ICT systems is very challenging and demanding work because technology is advancing much faster than most organizations are ready to adopt.

STORM Computers offers systems analysis and analysis of performance technology, scalability, availability, robustness and other aspects. Taking into account the needs and demands of clients, company proposes and shapes technically advanced solutions. Systems are constantly migrating and adopting new technological opportunities and organizational and business requirements, which require effective implementation of new technological solutions with minimal impact on regular operations.

Education

STORM Computers has fully equipped classrooms and laboratories with the necessary equipment.